Evidence
Understand the real work.
Review the existing workflow, its exceptions, the source information, and the cost of the problem. Make assumptions and missing information visible.
OUR METHOD
Agree on the test.
Then build the workflow.
Before we build, we agree with the people who own the workflow on what has to work, where a person reviews it, and how we’ll test it. We call that agreement the Pass Bar.
Decision rights
Be clear about who decides.
Define the owner, approvals, access, and escalation paths. Agree where a person reviews the work and what the system may do.
Deployment
Put the capability into the operation.
Agree on routine cases, exceptions, and what counts as passing. Build and test the scoped workflow in the selected systems. Review the results with the workflow owner, train the team, and agree on acceptance before release.
Governance and adoption
Make accountability durable.
Document the handoff, measures, change process, and support responsibility. Review what the team actually uses and where the system needs attention.
Decide whether to proceed,
revise, or stop.
The Map weighs buying, integrating, redesigning, and building against the evidence and cost of the operating problem. That may point to a scoped next step, a change in the workflow, or a decision to stop.
Start with a MapYOUR NEXT MOVE
Bring us the problem
that keeps coming back.
The report nobody trusts. The handoff that stalls. The work that still depends on one person. Start there.
Let’s talk about it